Testimonial #4

As part of an internal feedback study a personal injury law firm did with all of the clients we saw, here are just a few of the response we received:

Subject: New Sign Up Survey Response Mark ******| Score Out of 10 = 9

Your typeform First Interview - Signed Up has a new response - this is a response from a new client regarding the home visit OR phone / electronic signature sign up process:

• Based on your experience so far, how likely is it that you would recommend *******s Lawyers to a friend or family member?
9

• Please tell us the biggest reason for providing the above rating?
Friendly and informative. Easy process, quick service times.

• Did you receive a home visit to explain the client agreement?
Yes

Based on your home interview experience please rate the following:
• My interviewer was professional and well presented
7

• I felt my interviewer really listened to me and understood my situation
8

• The way in which the client agreement was explained made it clear and easy to understand
8

• I have a good understanding of the 'No win. No fee. ' guarantee including what happens if I go to court
7

• Did your interviewer in the home visit discuss the likely outcome of your claim?
No

• Who conducted your home interview?
Greg Englhofer

• If we could do one thing to improve our service what would it be?
N/A

Subject: New Sign Up Survey Response Karen *********| Score Out of 10 = 9

Your typeform First Interview - Signed Up has a new response - this is a response from a new client regarding the home visit OR phone / electronic signature sign up process:
• Based on your experience so far, how likely is it that you would recommend ******** Lawyers to a friend or family member?
9

• Please tell us the biggest reason for providing the above rating?
As i am new to any situation like mine i see it fair to rate an 8, so far i am very pleased with the personal approach from nicole and found her very easy to talk to and she made me feel like i matter and im not just a number or a dollar sign

• Did you receive a home visit to explain the client agreement?
Yes

Based on your home interview experience please rate the following:
• My interviewer was professional and well presented
7

• I felt my interviewer really listened to me and understood my situation
7

• The way in which the client agreement was explained made it clear and easy to understand
7

• I have a good understanding of the 'No win. No fee. No catch' guarantee including what happens if I go to court
7

• Did your interviewer in the home visit discuss the likely outcome of your claim?
No

• Who conducted your home interview?
Nicole Earley

• If we could do one thing to improve our service what would it be?
Nothing because i feel that ******** laywers care about people and fairness

Gregory Englhofer, Director
http://www.concisereporting.com